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Cafu, UAE’s innovative fuel delivery service, has announced the reintroduction of delivery charges, effective April 24, 2025. Known for its convenience and on-demand services, Cafu previously offered free delivery to customers. However, with growing demand and an emphasis on enhancing service quality, the company has decided to resume a tiered delivery fee structure.
Here’s a closer look at what this means for current and prospective users of Cafu’s services, why the change is happening, and how it reflects the evolving needs of consumers and businesses.
Why Cafu is Reintroducing Delivery Charges
Since its inception in 2018, Cafu has revolutionized how fuel is delivered to customers, offering unmatched convenience. Initially, Cafu charged for deliveries through per-order fees or subscription plans. However, during the COVID-19 pandemic in July 2020, Cafu implemented free delivery as a gesture of support for its customers.
Fast forward to 2025, and the company has made the decision to resume delivery charges. According to a newsletter shared with its customers, Cafu stated that this “small change” is intended to provide more flexibility and reliability, ensuring it continues to meet the demands of its expanding customer base.
The company also highlighted its ongoing commitment to innovation and premium service, emphasizing that the pricing adjustment will allow continued investment in improving and diversifying offerings.
New Cafu Delivery Fee Structure
The revised delivery charges are structured to provide options tailored to the urgency needs of customers. Here’s a breakdown of the pricing tiers for Cafu’s fuel delivery service:
- Priority Delivery: Get fuel delivered within 20 minutes for AED 20.
- Standard Delivery: Receive fuel within two hours for AED 16.
- Overnight Delivery: For those who prefer late-night deliveries (12 am to 6 am), the cost is AED 12.
This tiered system allows customers to choose the level of service that best fits their schedules and convenience.
The Broader Impact of Delivery Charges
The reintroduction of delivery fees also reflects a broader trend where businesses balance customer service quality with operational sustainability. For Cafu, this change ensures that they can continue to scale their services while maintaining high standards of reliability and flexibility.
Customers might view the fees as an investment in an enhanced experience. For instance, priority delivery offers exceptional convenience, particularly for fleet operators, businesses with tight schedules, or residents with urgent needs. Meanwhile, standard and overnight options remain competitively priced for everyday use.
Beyond Fuel Delivery – Cafu’s Diversified Services
Cafu isn’t just a fuel-delivery company; over the years, it has significantly expanded its range of offerings. These include:
- Mobile Car Washing: On-demand eco-friendly car washing services that save time and water.
- Oil Changes: Convenient, high-quality engine oil changes delivered directly to your location.
- Battery Replacement & Tire Services: Swift roadside assistance options to keep you moving.
- EV Charging Solutions: Pioneering electric vehicle charging infrastructure that positions Cafu as a forward-thinking player in sustainable transportation.
By diversifying into these value-added services, Cafu has built a comprehensive platform for vehicle maintenance and fuel solutions, catering to both individual customers and businesses managing vehicle fleets.
Cafu’s Value for Business Customers
One of Cafu’s noteworthy contributions is its tailored solutions for businesses, particularly those managing fleets. Services such as on-site refueling, maintenance, and emergency fuel delivery are pivotal for industries relying on logistical efficiency.
By integrating services like fuel delivery with fleet management needs, Cafu offers businesses a hassle-free way to manage operations while focusing on their core activities.
What Cafu’s Move Means for Customers
Reintroducing delivery fees may initially seem like an added expense, but the benefits of Cafu’s services remain unmatched. The ability to save time, avoid long queues at petrol stations, and schedule fuel or maintenance deliveries at a time of your choosing ensures unparalleled convenience for customers.
Additionally, Cafu’s continued commitment to innovation means you can expect its offerings to grow and improve over time. The delivery charge allows the company to invest in research and development, ensuring a better overall experience for users.
Final Thoughts
While the return of delivery charges marks a change in Cafu’s pricing model, it aligns with the company’s vision of delivering world-class services tailored to customer needs. With multiple delivery options now available, users can select services that align with their needs and budgets.
Cafu’s diversification into eco-friendly car washing, EV charging, and other services also demonstrates its commitment to staying ahead in a competitive market and addressing broader industry changes.
For those who value convenience, flexibility, and premium customer care, Cafu continues to set the benchmark for fuel delivery services in the UAE.
